Issue:
1. A user uploads a spreadsheet to the importer, and they receive a message that even though they were importing fewer than 1000 assets the importer has been sent to batch processing.
2. The user uploads a spreadsheet, and the importer appears to stop responding.
This can be caused by "ghost data": invisible text or formatting in cells below what the user intended to include in the data import. This causes eQuip to think that there are more rows of data than there really are. Ghost data can become an issue any time users are copying/pasting/deleting and otherwise manipulating data in an Excel spreadsheet.
Here is the information from Microsoft that can be used to resolve this. Feel free to send this helpful link to users as well.
https://support.office.com/en-us/article/Locate-and-reset-the-last-cell-on-a-worksheet-c9e468a8-0fc3-4f69-8038-b3c1d86e99e9