Hosted and SaaS
Databases (stored on the Assetworks network) are backed up as follows:
• A transactional backup is taken every 30 minutes.
• A partial backup is taken every four hours.
• A full backup is taken every 24 hours.
This ensures that you will never lose more than 30 minutes worth of database changes if a backup has to be restored.
The database backups are encrypted at the source (128B AES) and stored in our account on Azure Government in protected storage. In addition, a database image is captured locally in our data center and stored on our secure AppAssure container server.
Backups are stored for one year before they are purged from the system.
On Premise
On premise customers are responsible for ensuring that their IT departments create regular backups following IT best practices.